Refund policy
Maeve Store's Cancellation, Refund, and Return Policy
Thank you for shopping at Maeve’s Store! Please review our store policies regarding cancellations, returns, and refunds below.
- Cancellation Policy
We offer order cancellations within 12 hours of purchase. To cancel your order:
Please contact us within 12 hours of placing the order.
You can reach us via WhatsApp at +91 7626821712 or by calling us at the same number.
After 12 hours, the order is considered confirmed and cannot be canceled. - Refund Policy
Refunds are only provided if the product is defective, damaged, or incorrect.
To claim a refund or return, customers must provide a video of the unboxing process. This is required to verify if the product is damaged, incorrect, or missing items.
The video must clearly show:
The unopened package before unboxing.
The contents of the package and the condition of the product immediately after opening.
To request a refund, please contact us within 7 days of receiving your order. You can reach us at [Your Email Address] or call/WhatsApp at +91 7626821712.
Refunds will be processed to your original payment method once we receive and inspect the returned item.
3. Return Policy
Returns are accepted only if the product is damaged, defective, or incorrect.
Customers must record a video of the unboxing to claim a return for a wrong product or damaged product. The video must show:
The condition of the item as you unbox it.
The packaging and contents clearly visible.
To initiate a return, please contact us within 7 days of receiving your order.
The product must be returned in its original condition and packaging for a full refund or exchange.
4. Shipping Costs
Shipping costs are non-refundable.
Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
5. Contact Us
If you have any questions about cancellations, refunds, or returns, feel free to contact us at [Your Email Address] or via WhatsApp at +91 7626821712.